Questions

Questions may be directed to Customer Service at 800-882-4720 or to requests@paulbraytondesigns.com

Orders

Orders may be sent via fax to 336-882-5300 or e-mailed to requests@paulbraytondesigns.com. Specify product model number and name, quantity, wood finish if applicable and cover material selection with grade and price.

Cancellations / Changes

Orders may not be cancelled once they are entered. Changes to orders may be considered depending upon the request at Paul Brayton Designs discretion, additional charges may apply.

COM and COL

Prior approval required on all COM and COL. A COM / COL approval sheet must be completed and submitted with a minimum 9" x 9" memo for approval. An approval number must be referenced when sending COM / COL to Paul Brayton Designs. An approval number must be referenced when sending COM / COL to Paul Brayton Designs.

Download COM / COL approval form

Approved COM / COL must be delivered freight, duty and taxes prepaid to:
Paul Brayton Designs
Att: COM / COL Department
518 Old Thomasville Road
High Point, NC 27260
Tagged with approval number on shipping label.

All COM / COL must be clearly marked with customer name, approval number, supplier name, material identification information and Paul Brayton Designs furniture for application.

All COM / COL should be rolled, any folded goods will be rejected.

Paul Brayton Designs can not be responsible for any aspects of the COM / COL including content, durability, cleanability, suitability of use, and flammability. We strongly recommend that the client inspect fully all COM and COL before submitting material for use on Paul Brayton Designs furniture. The face side of all COM must be clearly marked. All stripes will be applied vertically unless written instructions are included stating otherwise.

Warranty

Paul Brayton Designs furniture is warranted to be free from defects in material and workmanship for five years from the date of shipment. This warranty applies to the original purchaser and covers products used in normal commercial office conditions for single shift service. During this warranty period we will repair or replace at our discretion any product or part that fails as the direct result of such a defect. Freight damage, misuse, abuse, vandalism, normal wear or any alterations are not covered. No other express or implied warranties shall apply.

Flammability

All Paul Brayton Designs furniture is designed and constructed to meet CAL – 117E. Consult Customer Service for any special requirements.